Based on the model number CM001 associated with the brand TTEC (formerly Teletech), you are likely dealing with a USB Audio Adapter (often used in call centers for connecting headsets to computers via USB).

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Consult Data Logger Documentation: If this is a scientific or refrigeration sensor, refer to the T-TEC software documentation for compatibility reports.  To help you find the correct file, could you tell me: 

• Try on a different computer; check for damaged cable/port.
• On Windows, check for unknown device entries in Device Manager and update driver manually.

driver files, though users should exercise caution and scan all downloads for malware Technical Specifications (Typical for CM Series)