The listdeviceinfo.exe file is a utility known as the Device List Tool. It is specifically designed to scan Windows endpoints for external devices to gather metadata—such as Vendor, Model, and Serial ID—required for configuring exceptions in Device Control or Data Loss Prevention (DLP) policies. How to Download and Run the Tool
These errors usually occur during the installation of a Trend Micro agent or during an upgrade from an older version (e.g., moving from OfficeScan to Apex One). The installation package attempts to call ListDeviceInfo.exe to verify the machine's status, but if the file is missing from the temporary unpack folder or has been quarantined by another antivirus tool, the installation fails.
[Server Installation Folder]\PCCSRV\Admin\Utility\ListDeviceInfo\ TrendMicro How to Use listDeviceInfo.exe : Move the listDeviceInfo.exe
- Cybersecurity risks: As with any executable file, there is a risk of malware or virus infections if the tool is downloaded from untrusted sources.
- Data privacy: The tool collects sensitive information about connected devices, which could potentially be misused if not handled properly.
- System performance: Running ListDeviceInfo.exe could impact system performance, particularly if the tool is used extensively or on resource-constrained systems.