Here is the piece on how to handle a Napco DVR password reset in the current landscape.
He unplugged the power cable, watching the fans spin down into silence. napco dvr password reset new
If you are locked out locally and cannot use the software, you must perform a hardware reset to restore factory defaults: Here is the piece on how to handle
If you are a professional installer or cannot reset the password using the steps above, you may need to use the Napco Technical Library or the Napco iBridge app. Technicians can often search for a customer's user ID and manually reset the password to "1234" through the dealer management portal. Download the Napco iSee Video Password Reset Tool