Microsoft Forms 20 New -

Based on the phrase "Microsoft Forms 20 new," you are likely referring to the wave of recent updates (often coinciding with the Microsoft 365 Roadmap or the "Microsoft Ignite" announcements) where Microsoft released roughly 20 new features or improvements for Microsoft Forms.

• Multiple File Upload: Respondents can now upload multiple files in a single question.
• Folder Naming: You can specify a folder name where the files will be stored in your SharePoint or OneDrive, keeping your storage organized automatically.

Why this matters:

• Microsoft is “forming” (creating/launching) these agents to compete with Salesforce’s Einstein GPT, Google’s Duet AI, and other autonomous AI tools.
• The agents work across Teams, Outlook, Word, Excel, PowerPoint, SharePoint, and third-party apps (via connectors).

• Meeting Facilitator Agent – schedules, sets agendas, distributes notes.
• HR Onboarding Agent – automates new hire paperwork, IT requests, training assignments.
• Sales Order Agent – updates CRM, checks inventory, sends invoices.
• IT Troubleshooting Agent – handles common help desk tickets automatically.
• Expense Report Agent – scans receipts, fills forms, submits for approval.
• Customer Support Agent – resolves returns, refunds, product questions without human intervention.