Ithb - Service Portal

ITHB Service Portal , primarily known through the MyITHB app

• Amazon: One-click ordering.
• Uber: Real-time location tracking of the fix.
• Apple: "It just works."

• Live chat with support agents
• Mobile app for on-the-go requests
• Automated approval workflows for common requests

• FAQs, how-to guides, troubleshooting steps, and video tutorials.
• Suggested articles surfaced during ticket submission to reduce duplicate reports.
• Community Q&A or feedback on article usefulness.

The Benefits of Digitization

The transition to the Service Portal has yielded tangible benefits for the ITHB community:

Financial Services: A dedicated Keuangan (Finance) menu allows users to view tuition balances (Saldo) and manage payments through a built-in Payment Gateway.

Financial Oversight: Monitor tuition payments and financial obligations.

Next Steps:

: Viewing grades (Nilai) and monitoring attendance via QR codes. Financial Services : Checking tuition status and managing payments (Keuangan).