Include All Three Packages: Many users only add the "Base" package. For a successful install, you must find and add the URLs for the matching CUST and Preload packages in HiSuite Proxy.
These three files are linked by a numeric "Group" identifier. When HiSuite Proxy attempts to send the update to your phone, the device checks if the CUST and Preload group IDs match the Main firmware’s group ID. group version not match hisuite proxy work
In HiSuite Proxy: Ensure you have checked the boxes for CUST PKG and Preload PKG before starting the process. 2. Perform Incremental Downgrades Include All Three Packages : Many users only
The Solution:
Search for a firmware file that matches your specific C number (e.g., C432). You can find this in your phone's "About Phone" section under "Version" or by dialing *#*#2846579#*#* > Project Menu > Software Upgrade Version. Region Check: These three files are linked by
Cxxx) matches your device.: If you are downgrading, you cannot jump multiple versions at once. You must revert to the version immediately prior (e.g., from .211 to .210) in incremental steps. Force Auth Bridge : If your phone is a rebranded or Chinese model, tick the "Force Auth Bridge"
Use the "Red" HiSuite icon created by the proxy, not the standard "Green" one.
Check Port Conflicts: Ensure no other software is using port 7777, which HiSuite Proxy needs to function. Community Insights