Introduction
The most frequent cause of this error is that Windows installs a generic USB driver that conflicts with the specific dongle driver required by Autodata.
Autodata 3.45 is a popular diagnostic software used in the automotive industry to diagnose and repair vehicles. However, some users have reported encountering an error message stating that "The hardware information does not match with your dongle." This review aims to provide an overview of the issue, possible causes, and potential solutions. Introduction Solution 1: The USB Filter Driver Fix
System Changes: You recently updated Windows, changed your motherboard, or added new RAM.
Error Message: "AutoData 345: The hardware information does not match with your dongle." System Changes: You recently updated Windows, changed your
Start with the DongleSync tool, then move to deactivation/reactivation, and finally a clean reinstall. Only in rare cases of dead dongle hardware will you need a costly replacement (approx. $150–$300 depending on your region).
Prevention: To avoid future mismatches, always use the dongle on the same computer unless you purchase a transferable license. For critical systems, consider requesting a "floating license" instead of hardware-locked dongles. $150–$300 depending on your region)
If you are on Windows 10 or 11, ensure Test Mode is enabled and visible in the bottom-right corner of your desktop. Important Troubleshooting Tips
usually happens because the software's security system (the Sentinel emulator) detects a change in your computer's hardware configuration or a regional setting mismatch Primary Troubleshooting Steps Change Regional Settings : A common cause is the system's locale. Set your Regional Settings to English (United States)